Before the COVID-19 virus struck, utilities already faced profound changes due to environmental, economic, societal, and regulatory pressures, as decarbonization, decentralization, and digitization disrupted the traditional utility business model, argue David Cox and Matthew Panszczyk in this Cognizant 20-20 Insights paper. As utilities grapple with industry disruption and the pandemic’s aftermath, they will face additional challenges around budget, institutional stasis, and a shortage of employees with the needed skills. Using real-world examples, the authors explore challenges and their solutions, suggesting that utilities that shy away from the challenges will fade, while those who engage actively will position themselves among the elite utilities of the future.
https://www.cognizant.com/whitepapers/crafting-the-utility-of-the-future-codex6402.pdf

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